This is what happened today Jamie asked our new doctors surgery for a repeat prescription and they said, come down and see the doctor first? At Oaklands they would never have done that they would have been dismissive and just told her to drop a written request in to the surgery and don’t bother speaking to anyone because there is no need.
So she went to Acorns surgery and the doctor said she thought Lincoln may be on the wrong dosage so rang Oaklands to ask for the original prescription to be faxed over so she can sort out whether or not it needs to be changed, only to be told by the receptionists that they don’t do that sort of thing? Our doctor said: I have a sick baby that needs to be medicated put me through to the practice partner please!
Jamie and Lincoln were sent home to get the medicine bottle and dropper by the time they returned a fax had been sent and the doctor although annoyed was now aware of what had gone on since he was born and had a plan to continue with the medicine and see if she could get Lincoln’s referral brought forward
Later in the afternoon a phone call to Jamie from Acorns went like this: “are you sitting down Mrs Forster, your referal appointment at Leighton Hospital is now on Thursday!”
Why oh why can it not be like this all the time? He is 11 weeks old and needs help and all we want is for someone to listen, so it took changing doctors for someone to just take the time to try and help and the help is there….?
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